Stores
Why Claire’s is making one of its biggest operational investments in decades
Part of its Gen Alpha strategy, the retailer’s ~900 store overhaul combines clinical upgrades with selfie-ready experiences and a new approach to merchandising.
Customer Service
Explore the latest insights, breaking news, and expert analysis on customer service to help you navigate the ever-evolving retail landscape with confidence.
Stores
Coworking with Lee Moffie
He’s founder and CEO at State & Liberty Clothing Co.
Stores
AI is making physical stores more important, not less
A new report by Colliers found that retailers are increasingly using AI to optimize store performance while expanding brick-and-mortar footprints.
Stores
Coworking with Andrew Helms
He’s CEO, USA, at SumUp.
Stores
Why are 40% of retail frontline workers scared to go to work?
Tackling “customer incivility” at NRF’s Big Show.
Stores
Retail stores that collect tips rose 70% over the last five years
In the tipflation era, tipping at ice cream shops, bakeries, and coffee shops surged too, per Gusto.
Stores
Target invests in generative AI tool for employees
The retailer will provide an AI-powered chatbot to employees at 2,000 stores by August. Other companies are getting similar ideas.
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