Customer Service

Carol Leaman (right) and Martin Newman seated onstage at NRF's Big Show.
Stores

Why are 40% of retail frontline workers scared to go to work?

Tackling “customer incivility” at NRF’s Big Show.

Andrew Adam Newman
A surfer riding a wave.
DTC

Why Rip Curl is rewarding loyalty points for going surfing

Loyalty programs are evolving beyond giving points for purchases, rewarding activities and engagement too.

Andrew Adam Newman
Snapchat virtual try-on tech
Retail

The year so far, Q2 edition: resale, customer experience, and Gen Z

Recapping Q2 2023 in retail.

Erik Wander
image of a dog in a rain coat from a Chewy ad
E-Commerce

Chewy tops Forrester’s customer experience ratings for the second year in a row

The online pet retailer earned a score of 84.2 out of 100, compared to a retail industry average of 74.4.

Andrew Adam Newman
A dentist with a drill, from the point of view of a patient in a dentist's chair.
Customer Service

This is what 38% of Americans would rather do than deal with customer service

Nearly as many would prefer to plunge a toilet or burn their mouths on hot coffee, according to a poll

Andrew Adam Newman
graphic of a man moving a scale from frowning faces to smiling faces on a brown background with a few clouds
Customer Service

Americans want helpful employees, stocked shelves, and some tech when shopping: survey

65% of Americans would likely stop shopping at a store where they have a negative shopping experience, according to a Harris Poll/Retail Brew survey.

Katishi Maake

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.