Delivery

One hand reaching out with retail boxes for returns while another hand holding up stop
E-Commerce

More than 1 out of 3 retailers hiring seasonal workers for holiday returns onslaught

The NRF/Happy Returns survey also found 2 out of 3 begin charging for returns in the past year.

Andrew Adam Newman
A package thief casts a shadow over the parcels he is about to steal at a home's front door.
E-Commerce

Non-whites twice as likely to be victims of package theft

Higher rates of stolen packages in dense urban areas probable reason, per Security.org report.

Andrew Adam Newman
Woman checking herself in mirror while trying on new jeans.
DTC

How Tote helps redirect online shoppers to stores’ fitting rooms

Retail brands using the technology report lower returns and heftier orders.

Andrew Adam Newman
DoorDash delivery scooter
E-Commerce

DoorDash is zeroing in on this ‘overlooked’ retail segment

New DoorDash partners are “staples in their community,” Fuad Hannon, VP of new verticals at DoorDash, told Retail Brew.

Erin Cabrey
A stack of clothing with a slip of paper that says "Returns."
DTC

How optional upfront fees could help retail’s return-cost headache

With Offset from Loop, consumers can opt for a small fee at checkout rather than paying the full return fee later.

Andrew Adam Newman
Someone getting a package delivery checks their watch.
E-Commerce

More than half of shoppers unlikely to return to a retailer that misses promised delivery date

Consumers also concerned higher free-shipping thresholds: survey.

Andrew Adam Newman

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.