Stores
Why are 40% of retail frontline workers scared to go to work?
Tackling “customer incivility” at NRF’s Big Show.
Legal
Stores
Walgreens CEO says locking up merch hurts sales
“When you lock things up,” Tim Wentworth explained to analysts, “you don’t sell as many of them.”
Stores
Consumers wait an average of 7.7 minutes for products to be unlocked
RDSolutions visited 626 stores in the US and Canada, and found 85% had locked up items cheaper than $10.
Stores
Why Joel Bines says locked display cases are ‘the single most customer unfriendly’ retail strategy
The author of The Metail Economy suggests a theft-prevention measure that shoppers will actually like.
Operations
Retailers are expecting more litigation this year: survey
Look for more legal fracases over labor and cyber security.
DTC
Eight menstrual-care brands join forces to fight the tax on their products
While many states have abolished the tax, the Tampon Tax Coalition is taking on the 21 that haven’t.
Retail news that keeps industry pros in the know
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