Logistics

A package thief casts a shadow over the parcels he is about to steal at a home's front door.
E-Commerce

Non-whites twice as likely to be victims of package theft

Higher rates of stolen packages in dense urban areas probable reason, per Security.org report.

Andrew Adam Newman
Woman checking herself in mirror while trying on new jeans.
DTC

How Tote helps redirect online shoppers to stores’ fitting rooms

Retail brands using the technology report lower returns and heftier orders.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
DTC

How optional upfront fees could help retail’s return-cost headache

With Offset from Loop, consumers can opt for a small fee at checkout rather than paying the full return fee later.

Andrew Adam Newman
Someone getting a package delivery checks their watch.
E-Commerce

More than half of shoppers unlikely to return to a retailer that misses promised delivery date

Consumers also concerned higher free-shipping thresholds: survey.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
E-Commerce

Retailers say returns misbehavior is their biggest concern

It impacts them even more than supply-chain disruptions and high operational costs: Loop survey

Andrew Adam Newman
A split-screen image with a pair of slippers on a shelf wrapped in plastic at 12:08 pm and the slippers on the author's feet in his apartment at 3:19 pm.
E-Commerce

We went for a ride-along to follow the slippers we ordered from the warehouse to our doorstep

For same-day deliveries, Ship Essential sorts packages on its delivery truck and hands them off on a curb to last-mile drivers.

Andrew Adam Newman

Retail news that keeps industry pros in the know

Retail Brew delivers the latest retail industry news and insights surrounding marketing, DTC, and e-commerce to keep leaders and decision-makers up to date.