Returns

Woman checking herself in mirror while trying on new jeans.
DTC

How Tote helps redirect online shoppers to stores’ fitting rooms

Retail brands using the technology report lower returns and heftier orders.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
DTC

How optional upfront fees could help retail’s return-cost headache

With Offset from Loop, consumers can opt for a small fee at checkout rather than paying the full return fee later.

Andrew Adam Newman
A stack of clothing with a slip of paper that says "Returns."
E-Commerce

Retailers say returns misbehavior is their biggest concern

It impacts them even more than supply-chain disruptions and high operational costs: Loop survey

Andrew Adam Newman
A shopper holds up a BinStar shopping tote inside a BinStar store.
Stores

How BinStar is turning other retailers’ returns into a thriving store concept

The Massachusetts-based chain is about to open its fourth store with an ethos of “loosely organized chaos.”

Andrew Adam Newman
2D illustrated sign labeled "Returns Here"
Operations

Why returns were 'a low-grade headache that's become a migraine' and how some retailers are finding relief

Cargo theft increases
E-Commerce

Why are some luxury shoppers getting empty boxes when shopping online?

Returns fraud has emerged as a popular culprit, but it is not the only one.

Jeena Sharma

Retail news that keeps industry pros in the know

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