Returns

Why so many online reviews complain about items that are red

Seven out of 10 reviews that mention red are negative, often because the color looks different in person.

How Tote helps redirect online shoppers to stores’ fitting rooms

Retail brands using the technology report lower returns and heftier orders.

How optional upfront fees could help retail’s return-cost headache

With Offset from Loop, consumers can opt for a small fee at checkout rather than paying the full return fee later.

Retailers say returns misbehavior is their biggest concern

It impacts them even more than supply-chain disruptions and high operational costs: Loop survey

How BinStar is turning other retailers’ returns into a thriving store concept

The Massachusetts-based chain is about to open its fourth store with an ethos of “loosely organized chaos.”

Why returns were 'a low-grade headache that's become a migraine' and how some retailers are finding relief