All those delivery truck sounds you heard last year were likely Amazon’s fleet in action.
Amazon did 9 billion same-day or next-day deliveries in 2024 worldwide, the company said on Tuesday.
“We’ve actually delivered our fastest Prime speeds in 2023. Happy to report [in] 2024, we’ve got to be faster, and we’ve got plans for 2025,” Doug Herrington, CEO of Amazon Worldwide Stores, said at NRF in January. In 2023, Amazon delivered 7 billion items the same day or next day, including more than 4 billion in the US.
Last year, Amazon reported a 60% increase in same-day delivery locations, and now serves more than 140 metro areas in the country.
“We know speed is important to customers, because the faster we deliver, the more they shop,” Herrington added. “We actually measure this quite precisely on a product detail page, in the short term. When it’s got a faster promise, the conversion rate will go up, the probability that a visit will result in a sale. But even more importantly, that customer who experiences faster delivery will come back to us sooner and shop more with us when they do.”
To achieve faster delivery speeds, Herrington said Amazon made “fundamental changes” to its supply chain, which resulted in reduced distance its deliveries need to travel: “This has allowed us to assign more orders to fulfillment centers closer to customers, and closer means fewer miles traveled, less touches, faster. We’ve also followed it up by rebuilding our inbound network.”
The e-commerce giant also became the go-to place for everyday essentials, which made up more than 2 billion Prime deliveries in 2024. Amazon’s efforts to expand its product assortment in the grocery category is also paying dividends.
“Over 2 billion items from our everyday essentials selection arrived the same or next day in the US last year—an increase of more than 50% year over year,” the company said in a blog post.
Grocery items have enabled Prime shoppers to build bigger baskets on Amazon, Amazon SVP and CFO Brian Olsavsky said on the company’s Q3 earnings call in October.
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